At a busy Italian restaurant in Montreal, Quebec, a familiar challenge unfolded during a typical lunch rush. While the restaurant wasn’t fully packed, it was busy enough for the waitstaff to be stretched thin. After finishing their meal, diners at one table waited over 15 minutes for their bill because their server was occupied with clearing dirty dishes and other routine tasks, delaying their ability to respond promptly.

This delay is a familiar scenario for many diners, but it highlights a crucial opportunity for improvement in restaurant operations. Customer service with robots can transform such experiences. With the Keenon T9 robot, repetitive, time-consuming tasks can be automated, freeing up waitstaff to focus on providing better, more responsive service.

The Problem: Time Lost to Routine Tasks

For many restaurants, even during moderately busy hours, waitstaff spend significant portions of their shifts on tasks like clearing tables, delivering dishes, and ferrying items between the dining area and kitchen. These tasks, while necessary, reduce the time servers can spend attending to customers’ needs, leading to longer waits, reduced upselling opportunities, and potentially lower customer satisfaction.

In this case, the delay in receiving the bill—something that should take mere moments—left an impression. While it didn’t ruin the experience, it was a reminder of how stretched restaurant staff can be. With customer service with robots, these challenges can be minimized or eliminated.

The Solution: How the Keenon T9 Improves Customer Service with Robots

The Keenon T9 robot, provided by Robots Montreal, is designed specifically to tackle these operational challenges. By taking over repetitive tasks, the T9 allows waitstaff to prioritize customer engagement and responsiveness, significantly improving robots customer service in restaurants.

Here’s how the T9 works:

• Clearing Tables Efficiently: The T9 can transport dirty dishes to the kitchen, freeing servers to focus on interacting with diners and ensuring their needs are met promptly.
• Delivering Orders Seamlessly: Equipped with four adjustable trays, the robot can carry multiple orders simultaneously, reducing the time servers spend walking back and forth between the kitchen and dining area.
• Saving Time for Customer Interaction: With 50% of servers’ walking time saved, the T9 gives waitstaff more opportunities to upsell menu items, respond to customer requests quickly, and create a memorable dining experience.

The Customer Experience: A Game-Changer for Customer Service with Robots

Implementing the Keenon T9 not only enhances operational efficiency but also significantly improves the customer experience. By allowing staff to focus more on customer interaction and less on routine tasks, restaurants can foster stronger customer relationships. This is crucial, as studies suggest that acquiring a new customer can cost five to seven times more than retaining an existing one.

Incorporating the DinerBot T9 into restaurant operations addresses common challenges such as labor shortages and high operational demands. By automating routine tasks, the T9 enables staff to focus on delivering exceptional service, enhancing customer satisfaction, and fostering loyalty. This strategic approach not only improves efficiency but also contributes to the long-term success of the restaurant.

Benefits for Restaurants and Staff

For Restaurant Owners:

• Improved Operational Efficiency: The T9’s ability to perform repetitive tasks ensures smoother operations, even during busy hours.
• Higher Customer Satisfaction: With staff focusing on customer needs, restaurants can create a more positive dining experience, leading to better reviews and repeat business.
• Social Media Buzz: Robots like the T9 often attract customer attention, leading to user-generated content that promotes the restaurant organically.

For Staff:

• Reduced Burnout: By delegating labor-intensive tasks to the T9, servers experience less physical strain and stress.
• More Time for Upselling: With additional time freed up, staff can focus on recommending menu items, increasing sales and tips.

Why the Time to Automate Your Customer Service with Robots is Now

The Italian restaurant’s scenario is far from unique. Across Montreal, restaurants are facing similar challenges, compounded by labor shortages and rising operational demands. The Keenon T9 offers a practical, cost-effective solution to these issues, ensuring that both customers and staff benefit from improved efficiency and service.

Ready to improve your restaurant operations and enhance customer satisfaction? Contact Robots Montreal today to learn how the Keenon T9 can revolutionize your business. Let robots take care of the routine, so your team can focus on what truly matters—creating exceptional dining experiences.