Facing labor shortages and increasing operational costs, restaurant owners in Montreal are looking for creative ways to maintain service quality and profitability. The Keenon T9 robot, supplied by Robots Montreal, has emerged as a transformative solution to these issues. This case study examines how the T9 can be smoothly integrated into restaurant operations, enhancing efficiency and improving the customer dining experience.

Scenario 1: Peak Hour Efficiency

The Challenge:

A family restaurant in downtown Montreal finds it difficult to provide quick and efficient service during busy hours. With a limited number of staff, servers become overwhelmed, resulting in delayed food delivery, unhappy customers, and lost upselling chances.

Solution:

The Keenon T9 robot is brought in to manage food delivery from the kitchen to the tables. Its advanced navigation technology guarantees that meals are delivered swiftly and effectively, even during peak times.

How It Works:

• The kitchen staff loads completed orders onto the T9’s four adjustable trays.

• The T9 navigates the crowded restaurant floor, avoiding obstacles and delivering food directly to the designated table.

• Servers now have more time to engage with customers, upsell menu items, and provide personalized service.

Results:

• 50% reduction in servers’ walking time, allowing them to focus on customer interaction.

• Faster table turnover during peak hours, increasing revenue.

• Enhanced customer satisfaction, leading to positive online reviews.

Scenario 2: Addressing High Turnover Roles

The Challenge:

A local café experiences high turnover rates among entry-level staff responsible for repetitive tasks like clearing tables and guiding customers to their seats. Constant recruitment and training cycles drain resources.

Solution:
The Keenon T9 robot is programmed to assist with clearing tables and guiding guests to their assigned seats.

How It Works:

• After customers finish their meals, the T9 collects dishes and transports them to the cleaning station.
• The robot’s user-friendly interface allows staff to input table numbers, enabling it to guide new customers to their seats seamlessly.

Results:

• Significant reduction in staff turnover for routine roles.

• Lower recruitment and training costs.

• Existing staff feel less burdened and can focus on providing excellent customer service.

Scenario 3: Enhancing Marketing and Customer Experience

The Challenge:

A fine-dining restaurant wants to differentiate itself from competitors and attract new customers. They aim to create a memorable dining experience while leveraging social media for organic promotion.

Solution:

The Keenon T9 robot is positioned as a unique element of the restaurant’s service experience, combining innovation with functionality.

How It Works:

• 
  The T9 greets customers at the entrance, adding a modern and interactive touch to the dining experience.
• Diners often share photos and videos of the robot on social media, generating user-generated content (UGC) that promotes the restaurant online.

Results:

• 
  Increased foot traffic due to the novelty factor of using a robot.

• Free marketing through customer-generated social media posts.

• Enhanced brand reputation as a forward-thinking, tech-savvy establishment.

Scenario 4: Supporting Special Events and Catering

The Challenge:

A restaurant hosting private events and catering services needs to ensure smooth operations while managing larger-than-usual crowds. Staffing additional personnel for one-off events is costly and impractical.

Solution:
The Keenon T9 robot is used to streamline food service during events, reducing the need for temporary hires.

How It Works:

• 
  The T9 delivers trays of appetizers and drinks to guests, moving seamlessly through the event space.
• Its 18-hour battery life ensures uninterrupted service throughout the event.

Results:

• Reduced labor costs for special events.

• Enhanced guest experience with prompt and efficient service.

• Scalability for larger gatherings without the hassle of finding additional staff

The Future of Restaurant Operations

The Keenon T9 robot offers restaurant owners in Montreal a strategic solution to overcome labor shortages, reduce operational costs, and improve the overall dining experience. Whether it’s delivering food during peak hours, clearing tables, or generating social media buzz, the T9 proves that automation is more than just a tool—it’s a competitive advantage.

Ready to transform your restaurant operations? Contact Robots Montreal today to learn how the Keenon T9 can be integrated into your business.