Privacy policy

Effective Date: May 14th 2025

1. Introduction

Robots Montreal (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website robotsmontreal.ca and when you interact with our services and products.

By using our website or services, you agree to the practices outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Name 
  • Company Name (if applicable)
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information via Square (Apple Pay and Google Pay)
  • Purchase and Rental History
  • Support and Service Communications
  • IP Address, Browser Information, and Cookies (for website analytics)

3. How We Collect Information

We collect information through:

  • Online forms (e.g., checkout, contact forms) 
  • Account creation or rental agreements
  • Email correspondence and customer support inquiries
  • Cookies and similar tracking technologies (Google Analytics, Facebook Pixel, Hotjar)

4. How We Use Your Information

We use your information to:

  • Process orders, rentals, and service agreements 
  • Provide customer support and maintenance services
  • Improve our products, services, and website experience
  • Send operational updates, confirmations, and important notices
  • Send marketing communications with your consent

5. How We Share Your Information

We may share your information with:

  • Third-party payment processors – Square 
  • Service providers assisting in operations (e.g., CRM software, email platforms)
  • Logistics partners (for shipping or on-site installation)
  • Legal authorities if required by law

We do not sell or rent your personal information to third parties.

6. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Your data is stored securely in servers located in North America.

7. Cookies and Tracking Technologies

We use cookies and tracking technologies to:

  • Analyze website traffic and usage patterns 
  • Improve website functionality and content
  • Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you 
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention obligations)
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at sales@robotsmontreal.ca.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We encourage you to review this page periodically. Changes are effective when posted.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Robots Montreal
4020 Saint Ambroise St, Suite #495, Montreal, QC H4C 2E1
Phone: (514) 316-5241
Email: sales@robotsmontreal.ca